GAIA Host Collective : Services : Reliability of our Hosting Services

Reliable Internet hosting services from a socially
and environmentally concerned worker-owned collective.

Reliability of our Hosting Services

From the start, we have architected our hosting server infrastructure to be extremely reliable. Our reliability guarantee provides you with an automatic credit of 1 day of service for each accumulated hour of downtime.

Below you can view our actual uptime and downtime in detail, starting July 2001, which is when we installed our first servers at a datacenter in Boston, Massachusetts, US.

Datacenter Network: Boston, Massachusetts, US ::
Uptime Average Since 1.July.2001 = 99.9748%
Uptime Average Since 1.January.2004 = 99.9691%

180 minutes downtime: 1.Jul.2001 thru 31.Dec.2001
600 minutes downtime: 1.Jan.2002 thru 31.Dec.2002
141 minutes downtime: 1.Jan.2003 thru 31.Dec.2003
0 minutes downtime: 1.Jan.2004 thru 31.Dec.2004
1169 minutes downtime: 1.Jan.2005 thru 05.Sep.2008

Web and Email Hosting Shared Servers (includes Network Downtime) ::
Uptime Average Since 1.July.2001 = 99.9526%
Uptime Average Since 1.January.2004 = 99.9600%

415 minutes downtime: 1.Jul.2001 thru 31.Dec.2001
820 minutes downtime: 1.Jan.2002 thru 31.Dec.2002
275 minutes downtime: 1.Jan.2003 thru 31.Dec.2003
240 minutes downtime: 1.Jan.2004 thru 31.Dec.2004
1209 minutes downtime: 1.Jan.2005 thru 05.Sep.2008

Specifications of the Boston, Massachusetts, US Datacenter:

4 redundant physical fiber connections coming from 3 physically different locations
Internet service provisioning from 6 different Internet Backbone providers
Redundant electrical power systems via UPS batteries and redundant diesel generators
High security facility, monitored all day, everyday

Minimum Specifications of our Hosting Servers:

Dual Processor
2 Gigabyte RAM
Mirrored 10,000 RPM SCSI Hard Drives using RAID 1
Regular Security Checkups to ensure all our servers are up to date with the latest security patches